Process a product return

Return mode records goods coming back from a completed sale. Steps 1. Open Return from the cashier functions and obtain authorization when required. 2. Enter the original receipt/reference number, customer, and reason when requested. 3. Scan or search each returned item and enter its approved quantity. 4. Confirm that the screen is in Returns mode and that quantities or totals have the expected negative direction. 5. Select Subtotal and complete the approved refund or exchange process. 6. Print the return receipt and verify it in the Sales Return report. Important Inspect the item and follow the company's return policy. A normal sale and a return affect inventory and totals in opposite directions.