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Find setup guides, troubleshooting steps and answers for your ZANK POS products.
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Knowledge base categories
Alphine Web Based
Setup guides and operating procedures for the ALPHINE WEB POS system.
35 articles
POSWEB
Browser-based account, access, and back-office guides for POSWEB.
1 article
Zentyal POS (Retail)
Retail POS setup, inventory, sales, customer, and reporting procedures.
35 articles
Sparky POS (Restaurant)
Restaurant POS configuration and operating procedures for Sparky POS.
1 article
POS Setup & Troubleshooting
Shared Windows, network, and printer setup for supported ZANK POS products.
3 articles
Zentyal POS (Retail)
Articles
Zentyal POS (Retail)
Create and manage Zentyal POS user accounts
Add a user and assign the correct administrator, supervisor, cashier, or ordering access.
Zentyal POS (Retail)
Set or change the Zentyal DBA password
Secure the DBA account and replace its password from User Manager.
Zentyal POS (Retail)
Change cashier passwords and security PINs
Update cashier credentials, administrator PINs, or reset a locked PIN.
Zentyal POS (Retail)
Create a new retail item
Register an item with its barcode, prices, supplier, category, and inventory settings.
Zentyal POS (Retail)
Understand Item Listing totals and computations
Read item counts, unit cost, selling price, and balance-based inventory totals.
Zentyal POS (Retail)
Resolve a duplicate item code
Find the existing product before changing or creating a barcode record.
Zentyal POS (Retail)
Maintain retail departments and categories
Add or edit the classifications used for item lookup and sales reporting.
Zentyal POS (Retail)
Set beginning inventory
Enter opening stock balances before normal inventory movements begin.
Zentyal POS (Retail)
Perform and post a physical count
Record actual quantities, review variances, save progress, and close the count safely.
Zentyal POS (Retail)
Generate the product expiration report
Find items approaching expiry and review their quantities and dates.
Zentyal POS (Retail)
Create a stock pull-out
Remove returned, transferred, damaged, or expired stock with a traceable record.
Zentyal POS (Retail)
Add and maintain suppliers
Create supplier records for item assignment, receiving, pull-outs, and reports.
Zentyal POS (Retail)
Receive inventory and edit received quantities
Record a delivery, enter item quantities and costs, then verify the receiving record.
Zentyal POS (Retail)
Create an inventory adjustment
Correct an approved stock discrepancy while preserving the old and new balances.
Zentyal POS (Retail)
Import all or additional items
Prepare a CSV file, preview its columns, and import product records safely.
Zentyal POS (Retail)
Export a filtered list to Excel
Save the current Zentyal list or report as an XLS file.
Zentyal POS (Retail)
Configure the four retail price types
Maintain retail, wholesale, discounted wholesale, and special prices.
Zentyal POS (Retail)
Process a charge transaction
Select a customer and post an authorized sale to the customer's charge account.
Zentyal POS (Retail)
Void a transaction
Cancel an eligible transaction with authorization and an audit reason.
Zentyal POS (Retail)
Process a product return
Enter return mode, record a reference and reason, and verify the negative transaction.
Zentyal POS (Retail)
Use other payment modes
Record approved non-cash tenders with their required references.
Zentyal POS (Retail)
Record cash in and cash out
Document non-sale cash drawer movements without changing sales totals.
Zentyal POS (Retail)
Set or correct the opening fund
Record the cashier's starting drawer amount and correct an authorized mistake.
Zentyal POS (Retail)
Create and maintain customer records
Register customer identity, account, card, credit, and sales-agent details.
Zentyal POS (Retail)
Configure and verify loyalty points
Set earning thresholds, enable customer points, and check the resulting balance.
Zentyal POS (Retail)
Set up sales representatives
Create a sales representative and make the record available to customer and sales workflows.
Zentyal POS (Retail)
Post and collect payment credit
Use the cashier credit function, record back-office payment, and reconcile X-Reading.
Zentyal POS (Retail)
Run X-Reading and Z-Reading correctly
Review shift totals with X-Reading and close the business date with Z-Reading.
Zentyal POS (Retail)
Reprint an X-Reading or Z-Reading
Retrieve an existing reading by date and machine without posting another cutoff.
Zentyal POS (Retail)
Fix a shift that was not properly cut off
Close the correct cashier shift when the POS reports an unfinished prior sales date.
Zentyal POS (Retail)
Export the gross sales report
Filter gross sales and save the verified report to Excel.
Zentyal POS (Retail)
Print reports on a bond-paper printer
Preview a report, select the correct Windows printer, and print to bond paper.
Zentyal POS (Retail)
Set the retail receipt printer name
Match the printer configured in Zentyal POS with its Windows printer name.
Zentyal POS (Retail)
Turn off the customer pole display
Disable the configured pole display without removing other POS device settings.
Zentyal POS (Retail)
Enable X-Reading and Z-Reading print options
Turn the configured X-Read or Z-Read printing tags on or off.