Void a transaction
Cancel an eligible transaction with authorization and an audit reason.
Updated August 2, 2026
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Void is for cancelling an eligible transaction according to company policy.
Steps
1. Locate the transaction or line that must be voided.
2. Choose Void and provide the authorized cashier/admin PIN when prompted.
3. Verify the transaction number, items, quantities, and amount.
4. Enter a clear reason and confirm the void.
5. Reprint the void document when required and retain its supporting approval.
6. Check the Void Transaction or Void Audit Trail report.
Important
Do not use Void to process a completed customer return when Return is the required workflow.
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